Servicing Strategy
Feature Requests
All incoming feature requests are collected and internally reviewed by our EasyLife 365 team. You can submit a feature request using the contact form on this website. After verification, based on the type of request, the feature is added to the EasyLife 365 roadmap.
In some cases, requested features may not be incorporated into the product. When this happens, customers can use one of our extension capabilities, such as webhooks, or contact our integrations team to find a dedicated solution to their problem.
Deployment Rings
EasyLife 365 development follows a roughly monthly update cycle for most features. When a new feature is ready, our developers first push it to the internal EasyLife 365 Staging ring. There, we run a series of automated tests and perform manual validation steps. If both are successful, the new features are moved from the internal staging ring to the Insider ring in the next update cycle. All customers and partners can use the Insider ring in their test environments at no additional cost, allowing them to familiarize themselves with new features before they are pushed to the production environment. Additional validation is performed in the Insider ring, and customers and partners can reach out to us if they encounter any bugs.
It is not supported to register two versions of EasyLife 365 in a single tenant as the engines would conflict.
In each update cycle, the current Insider ring is pushed to production, where all partners and customers access it daily.
Hotfixes
Changes requiring immediate attention are shipped as hotfixes after internal testing. These hotfixes are pushed to the corresponding EasyLife 365 production instances.
All changes are communicated through the change log.